FAQ
Ask Us
Anything
What do I do if I am experiencing low pressure?
First: Check your meter and the surrounding area for possible leaks.
Next: Call our office to report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received your payment after the due date or we may not have received it at all.
Please call our office and we will help you solve the problem.
How could I have used this much water?
You may not have – the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that is difficult to detect.
Please call the office and we’ll work with you to solve the problem.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
Simply let your water run for a few minutes to allow the air to clear out of your line. If this doesn’t resolve the issue, try again after about an hour.
If the problem persists, please call our office to report the problem.
Why does debris come out of the faucet when running hot water?
Most likely, your water heater needs to be flushed.
CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner’s manual to keep from being hurt and or damaging the water heater.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
In the event water tests irregular – we send alerts via our alert system to affected residents. Please make sure you are signed up to receive alerts.
If you did not receive an alert, but are concerned, please call our office.
What chemicals does our utility district add to the water?
Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.
